App DesignDesign System

Ooma

Enterprise Call Center Monitoring & Communication Dashboard

ClientOoma Enterprise

Timeline2023

RoleJr Product Designer

Duration1 Year

Ooma Showcase

01/03

Slide 1

Live Call Center Dashboard with Eavesdrop, Whisper & Barge Supervisor Features

Slide 1

The Challenge

Call center supervisors needed a clear, real-time way to monitor active queues and supervisor actions (eavesdrop, whisper, barge) across teams, while the design team needed strict consistency rules across complex enterprise platform modules.

The Solution

Collaborated closely with the full design team to design high-density dashboards and docked in-app phone widgets. Conducted peer design reviews, established component alignment rules, and continuously improved supervisor workflows based on direct user feedback.

Key Impact & Outcomes

Contributed to a complex enterprise Design System with structured component rules
Designed real-time queue dashboards and in-app phone widgets for supervisors
Collaborated in peer design critiques to ensure 100% UI consistency across modules
Iterated on high-density admin workflows based on user feedback and team reviews